Return & Refund Policy
Petrol Pursuit Industries LLC
Effective Date: November 3, 2026
At Petrol Pursuit Industries LLC, we take pride in delivering quality apparel, stickers, and custom printing services. As a small, family-owned business, customer satisfaction is important to us.
Please review our return and refund policies before placing an order.
1. Standard Apparel Returns
We accept eligible returns of standard, non-personalized Petrol Pursuit and Her Pursuit apparel within 14 calendar days of delivery.
To qualify for a return:
Merchandise must be unworn, unwashed, unused, and in its original condition.
Items must be free of stains, odors, alterations, and damage.
Original product tags must remain attached when provided.
Proof of purchase or an order number is required.
Customers must request return authorization before sending merchandise back.
Standard branded apparel remains eligible under this policy even if we printed the design after receiving your order, provided it was not personalized specifically for you.
Returns requested after the 14-day period may be declined, subject to applicable law.
2. Sticker Returns
Unused, non-personalized stickers may be returned within 14 calendar days of delivery.
Stickers must remain in their original condition and must not have been peeled, applied, altered, or damaged.
Stickers that have already been applied to a surface are not eligible for ordinary change-of-mind returns.
This restriction does not affect applicable rights concerning defective or incorrectly supplied products.
3. Custom Business Apparel — Final Sale
Custom apparel printed specifically for another business or organization is generally considered a final sale once the customer has approved the design and production has begun.
This includes merchandise featuring:
Company names and logos.
Custom graphics or artwork.
Employee names or personalized information.
Business-specific slogans or promotional designs.
Other customer-requested customizations.
Because these items are individually produced and generally cannot be resold, we do not ordinarily accept returns or exchanges based on a change of mind, incorrect customer-provided information, or an approved design choice.
However, final-sale restrictions do not eliminate rights or remedies for defective, damaged, incorrect, or legally nonconforming merchandise.
4. Damaged, Defective, or Incorrect Orders
If an item arrives damaged, defective, or differs materially from what was ordered, please contact us as soon as possible, preferably within seven days of delivery.
Email support@petrolpursuit.com and provide:
Your order number.
A description of the issue.
Clear photographs of the affected product, if possible.
We will review the issue and determine an appropriate resolution, which may include a replacement, repair, exchange, or refund.
The suggested seven-day notification period does not limit any rights provided under applicable consumer protection or warranty laws.
5. Exchanges
Exchanges of eligible standard merchandise may be offered depending on available sizes, colors, and inventory.
Custom business apparel is generally not eligible for exchanges based solely on customer preferences after production has begun.
6. Return Shipping
Customers are responsible for return shipping costs for ordinary change-of-mind returns unless otherwise agreed.
If a return is necessary because of our error or a qualifying product defect, we will provide appropriate instructions and cover reasonable return shipping costs where required.
Please do not send merchandise back without first obtaining return instructions.
7. Refund Processing
Once an eligible return is received and inspected, we will notify you regarding refund approval.
Approved refunds will be issued to the original payment method.
Financial institutions and payment processors may require additional time to post the refund.
Original shipping charges are generally nonrefundable for ordinary change-of-mind returns, except where required by law or when a refund is issued because of an error attributable to us.
8. Order Cancellations
Orders may be canceled before production or shipment begins when we are reasonably able to stop fulfillment.
Because many products are printed or prepared after purchase, cancellation may not be possible once production has started.
Custom business orders may be subject to separately agreed cancellation terms, including charges for authorized work already completed, where legally permitted.
If we cannot fulfill an order within the promised shipping timeframe, we will provide any required notice, cancellation options, and refunds in accordance with applicable law.
9. How to Request a Return
Contact:
Petrol Pursuit Industries LLC
Email: support@petrolpursuit.com
Website: www.petrolpursuit.com
Subject: Return Request – Order Number
Please include your order information and reason for requesting a return.
Our team will provide further instructions and the applicable return mailing address.
10. Consumer Rights
Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable federal or state law.
We reserve the right to update this policy for future purchases. Updates will be published on our website.
Petrol Pursuit Industries LLC
P.O. Box 2283
Manteca, California, 95336
United States
General Inquiries: info@petrolpursuit.com
Orders: orders@petrolpursuit.com
Customer Support: support@petrolpursuit.com
Website: www.petrolpursuit.com
Phone: (408) 210-0400