Shipping Policy & Terms
Petrol Pursuit Industries LLC
Effective Date: November 3, 2026
At Petrol Pursuit Industries LLC, quality and customer satisfaction are important to us. We take pride in carefully preparing, printing, inspecting, and packaging our merchandise before it reaches our customers.
Because many of our apparel products are prepared after an order is placed, we appreciate your understanding as we work to deliver products that meet our quality standards.
Please review our shipping policies before placing an order.
1. Order Processing & Production
Our standard processing and preparation timeframe is approximately 3–8 business days after an order is confirmed and payment has been successfully processed.
This timeframe allows for the preparation, printing, quality inspection, and packaging of merchandise before shipment.
Business days are Monday through Friday, excluding federal holidays.
Please note:
Processing time does not include shipping transit time.
Apparel orders may require additional preparation because merchandise is printed or finished after purchase.
Orders containing multiple products may require additional coordination before shipment.
Orders placed during weekends or holidays will begin processing on the next business day.
Larger custom business apparel orders may have separately agreed production and shipping timelines.
We make every reasonable effort to ship orders within the stated processing window.
2. Preferred Shipping Carrier
Petrol Pursuit Industries LLC primarily utilizes the United States Postal Service (USPS) for order shipments.
However, we reserve the right to use alternative reputable shipping carriers, including UPS, FedEx, or other available delivery services, when necessary.
Carrier selection may depend on package dimensions, shipment destination, service availability, shipping costs, or other operational requirements.
Our goal is to select a reliable shipping method appropriate for each order.
3. Shipping & Delivery Estimates
Once an order has been prepared and transferred to the shipping carrier, delivery time will depend on the selected shipping method and destination.
Please note that the estimated 3–8 business days for order processing does not include carrier transit time.
Delivery estimates provided by shipping carriers are estimates rather than guaranteed arrival dates unless a specifically guaranteed service has been purchased and confirmed.
Unexpected delays may occur because of weather, holidays, carrier disruptions, or circumstances outside our reasonable control.
We appreciate your patience and understanding.
4. Shipping Rates
Shipping charges, when applicable, are calculated or displayed during checkout before an order is submitted.
Rates may vary based on shipping destination, package size, weight, and delivery service.
Any available shipping promotions or special rates will be disclosed during checkout.
We reserve the right to update shipping options and rates for future purchases.
5. Order Confirmation & Tracking
Customers will receive an order confirmation at the email address provided during checkout.
When tracking is available, shipping confirmation and tracking details will be provided after the order has been prepared for shipment.
Please allow time for the shipping carrier to scan and update tracking information after receiving the package.
6. Shipping Delays
While we make every reasonable effort to fulfill orders within the stated timeframe, unexpected production or supply delays can occasionally occur.
If we determine that we cannot ship your order within the promised timeframe, we will notify you and provide an updated shipment estimate, along with the applicable option to accept the delay or cancel the unshipped order for a prompt refund.
We will comply with applicable federal and state shipping and refund requirements.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify the recipient's name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.
If you discover an error, contact us immediately at orders@petrolpursuit.com.
We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has entered the shipping process.
Additional shipping charges caused by an incorrect customer-provided address may apply when legally permitted and appropriately disclosed.
8. Lost, Missing, or Damaged Packages
If your order arrives damaged or appears to be missing, please contact our customer service team.
Provide your order number, tracking details if available, and a description of the issue.
For damaged merchandise, photographs of the packaging and affected items may help us investigate.
We will review the circumstances, work with the shipping provider when appropriate, and arrange a suitable resolution consistent with applicable law and our Return & Refund Policy.
A package marked as delivered does not automatically resolve every claim. We will consider the relevant delivery information and circumstances.
9. Custom Business Apparel Orders
Custom apparel orders placed by businesses or organizations may require additional production time depending on order quantity, garment availability, design complexity, and printing requirements.
Estimated production schedules, shipping arrangements, and any additional charges will be communicated and agreed upon before the custom order is finalized.
The standard 3–8 business-day preparation estimate does not apply when a different timeframe has been expressly agreed upon for a custom project.
10. Returns & Refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy, available on our website.
Customers are encouraged to review that policy before purchasing, particularly when ordering custom-printed business apparel.
Nothing in this Shipping Policy limits rights or remedies available under applicable law.
11. Changes to This Policy
Petrol Pursuit Industries LLC may update this Shipping Policy & Terms from time to time to reflect changes in our operations, shipping services, or applicable requirements.
Updates will be published on our website with a revised effective date and will apply to orders as permitted by law.
12. Contact Information
For questions regarding order processing, shipment status, or delivery concerns, please contact:
Petrol Pursuit Industries LLC
Order Inquiries: orders@petrolpursuit.com
Customer Support: support@petrolpursuit.com
Website: www.petrolpursuit.com
Phone: (408) 210-0400
(proceed to leave voicemail with name, order number, and any other applicable information needed to assist you; we will contact you back as soon as possible)
We appreciate your support of Petrol Pursuit Industries and thank you for allowing us the time to prepare your merchandise with care.